We offer you a very simple returns/exchange policy in the unlikely event that you are not satisfied with your purchase. These terms do not affect your statutory rights. If you wish to receive a refund, please return the item in its original condition – unworn, tags attached and folded carefully inside the wrapping and packaging it arrived in.
In the unlikely event that you are unhappy with your purchase, please return your item within 10 days of receipt enclosing details of your name, Zarissa order number and reason for return. Please note that returning any item without your order details may delay the processing of your refund/exchange.
We will refund you any money you have paid for your purchase (excluding postage) to your original payment method within 30 days of its receipt back by us, to the debit/credit card or other payment method originally used for your purchase.
Please note that postage and packaging are direct costs, and therefore are not refundable. In the event your order qualifies for ‘free shipping’ on any offer we may choose to run from time to time, and such order is subsequently returned, our standard postage & packing costs will be deducted from any refund due.
Please retain proof of postage as we cannot accept responsibility for any items lost in transit. We strongly recommend that you take out additional insurance to cover the cost of the item in the event of loss. For items being returned from outside the European Union, please make sure you mark any customs forms with “Returning for Refund” to avoid any delay or costs in processing your refund.
Please note that if an item has been altered, damaged/marked in any way, or has been worn/used we are unable to exchange or provide a refund. Please ensure you are 100% happy with your clothing before authorising any alterations as this will void the exchange/return policy set out above.
Please note that for hygiene the following items cannot be refunded or exchanged.
Items that cannot be exchanged
• Cosmetic Items
• Pierced Jewellery Items
• Hair Accessories
• Items which have be worn or soiled
• Preorders are non returnable as its stock we do not keep in our store
(your statutory rights are not affected).
Cosmetics Hair Accessories or Pierced Jewellery items will be neither exchanged nor refunded due to current Health & Hygiene regulations
If you return an item to us outside the terms of our returns policy and your statutory rights do not apply we may not refund you. The item may be returned back to you at your expense. You will be notified of this and other associated charges. If you send the item back to us again or refuse to accept delivery this will be deemed to be an irreversible instruction for us to dispose of your goods without further notice.
Preorders are non returnable as its stock we do not keep in our store
Please note: Disposal will not constitute any admission on our part that we have failed in any way to honour our obligations to you in full and will not constitute any unlawful action against the goods.
- Items can be returned if not suitable for a full refund. Need to ensure the goods are returned unworn, undamaged, with the price tags still intact & in a condition which can be resold.
- The goods need to be returned the next day of when delivery has been received
- The customer will incur all costs of returning the goods and the cost of the goods will be refunded.
- We aim to process all refunds within 30 days.
- Before returning any items please email us at firstname.lastname@example.org and we shall send you a form which you need to fill in and email back to us.
Items need to be returned to:
1090 Stratford Road
Please Note: Each and every item is checked thoroughly before dispatched to ensure they are not damaged and fit for purpose. They are then packed carefully to avoid any transit damage.
We will be unable to accept the returns of any items where there is evidence that these instructions have not been followed. Refunds will not be given for products that have been damaged whilst in the care of the customer due to misuse or negligence.